Privacy Policy

1. Introduction

Queblornxunio ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website at queblornxunio.world or contact us.

This policy is compliant with Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR") and applicable Dutch data protection law (Wet uitvoering AVG).

2. What Personal Data We Collect

We collect personal data that you voluntarily provide when:

• Submitting an order enquiry form (name, email address, telephone number, message content)
• Contacting us directly by email or telephone
• Visiting our website (technical data collected automatically via cookies)

We do not collect special categories of personal data (e.g. health data, racial or ethnic origin, political opinions) unless you voluntarily include such information in a free-text message field.

3. Lawful Basis for Processing

We process your personal data on the following legal grounds under Article 6 GDPR:

• Consent (Art. 6(1)(a)): When you tick the consent checkbox on our order form and when you accept non-essential cookies.
• Contractual necessity (Art. 6(1)(b)): When processing is necessary to respond to your enquiry or fulfil an order.
• Legitimate interests (Art. 6(1)(f)): For website security, fraud prevention and improving our services.
• Legal obligation (Art. 6(1)(c)): Where required under Dutch or EU law.

4. How We Use Your Data

• To respond to your order enquiry and process your request
• To send order confirmation and shipping information
• To comply with our legal and regulatory obligations
• To maintain the security and functionality of our website
• To analyse website usage (only with your cookie consent)

5. Data Retention

We retain your personal data only for as long as necessary for the purpose for which it was collected:

• Order and customer enquiry data: 7 years (to comply with Dutch fiscal and consumer law obligations)
• Marketing communications data: Until you withdraw consent
• Website analytics data: Up to 26 months
• Cookie consent records: 13 months

6. Data Sharing and Transfers

We do not sell, rent or trade your personal data. We may share data with:

• Payment processors: For secure transaction processing
• Delivery and logistics partners: To fulfil your order
• IT and hosting providers: Who process data on our behalf under Data Processing Agreements
• Regulatory authorities: When required by law

Where data is transferred outside the European Economic Area (EEA), we ensure adequate protection through Standard Contractual Clauses (SCCs) or other appropriate safeguards pursuant to Chapter V GDPR.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access (Art. 15): Request a copy of the personal data we hold about you.
• Right to rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to erasure (Art. 17): Request deletion of your data where no overriding legitimate purpose applies.
• Right to restriction of processing (Art. 18): Request that we limit how we use your data.
• Right to data portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to object (Art. 21): Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent (Art. 7(3)): Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at office-@queblornxunio.world. We will respond within 30 days. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

8. Cookies

We use cookies on this website. Please read our Cookie Policy for full details on the types of cookies used, their purposes and how to manage your preferences.

9. Data Security

We implement appropriate technical and organisational security measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Our website operates exclusively over HTTPS. Access to personal data is restricted to authorised personnel only.

10. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

For all privacy-related enquiries, please contact us:

Queblornxunio
Grotestraat 82, 7607 CT Almelo, Netherlands
Email: office-@queblornxunio.world
Phone: +31 546 456 668